FAQ
Questions people actually ask
Service area, pricing, financing, guarantees and the membership, answered the way the Kimberly office answers the phone.
Scheduling and service area
Kimberly, Appleton, Neenah, Kaukauna, Menasha and De Pere, plus Calumet County and parts of Brown and Winnebago Counties. There is no trip charge inside the Fox Cities. Some surrounding towns carry a $25 trip charge.
Yes. The office is open Monday to Friday, 7:00 AM to 5:00 PM, and we run 24 hour emergency service for heating and cooling outside those hours. Energy Saving Agreement members pay the regular rate on after hours emergency calls.
Service appointments are scheduled in two hour windows. The earliest window is 8:00 to 10:00 AM and the latest is 2:00 to 4:00 PM, so you are not waiting on an all day window.
Cost, guarantees and financing
A gas furnace tune up is $99.95 and an air conditioner tune up is $99.95. Booked together as a combination the published price is $199.95. Prices come from the company's own published specials and are subject to change, so confirm when you book.
Yes, that is the free second opinion. Bring the previous diagnostic quote or estimate and have it ready when the technician arrives. It applies to quotes from other companies and some exclusions apply.
Yes, through Synchrony Financial. There is an 18 month interest free option and terms running up to 48 months. We also take cash, checks, Visa, MasterCard, Discover and American Express.
A one year guarantee on installation and service from us, on top of whatever manufacturer warranty the equipment carries.
A problem caught during a tune up can save real money, sometimes a hundred dollars, sometimes closer to a thousand, by fixing something small before it turns into a large repair. If the technician finds something else wrong during that visit, the estimate for fixing it is free.
Equipment, membership and the shop
Rheem is the main line, and we are an authorized distributor and installer of Rheem and Goodman. We also install and service AirEase, Aprilaire and Venmar air quality equipment, Crown Boiler Co and Triangle Tube boilers, Modine unit heaters, and Olsen Airco oil and gas furnaces. Repairs are handled on any make or model.
Yes. Repairs are handled on any make or model, whether we installed the system or not. Furnaces, air conditioners, air handlers, boilers and humidifiers are all covered under the same repair service.
An annual furnace and air conditioner tune up, 15% off repair parts, the regular rate instead of an after hours emergency rate, priority service, and it transfers with you if you move. We call to get the tune up scheduled, and it can be paid monthly or as one yearly payment.
UV filtration, humidification and dehumidification, air cleaning, and professional duct cleaning that removes what has built up inside the heating and cooling system over time.
Bob and Mary Nennig started the company in their garage in 1978 with the help of their three kids. The business moved to 123 S Railroad St in 1985, and their son and daughter in law, Todd and Kim, bought it in 1997. It is the same family and the same address today.
Still have a question? Send us the details or call (920) 731-6744.