Repairs & Emergency Service
Someone answers at midnight
Full repair on any make or model, day or night, with a diagnostic first and a one year guarantee on the repair itself.
Chapter 01
24 hour emergency service, and what counts as one in January
The office keeps regular hours, Monday through Friday, seven to five. Furnaces do not. If a system quits on a Tuesday afternoon, someone answers during the day. If it quits at two in the morning during a cold snap, the emergency line is still on, and someone answers that too. That is what 24 hour service means here: heating and cooling emergencies get a live person, any hour, any day of the week.
January is when it counts. A furnace that stops in Kimberly in January is not a scheduling inconvenience, it is a pipes-freezing problem, and Bob's treats it that way. The same crew that installs a new system in July is the crew answering the emergency line in January.
An older basement furnace during a repair, with a Bob's Quality Heating & Air Conditioning service tag zip-tied to the ductwork.
Any make, any model
Bob's repairs furnaces, air conditioners, air handlers, boilers and humidifiers, whatever brand is bolted to the wall. The company is an authorized distributor and installer for Rheem and Goodman, but authorization is not the same as exclusivity: the furnace above was not a Rheem when the crew got there, just an old basement unit with a Bob's Quality service tag zip-tied to the ductwork after the fix.
That is the ordinary repair call. A furnace nobody remembers installing, in a basement that has seen decades of use, kept running instead of replaced because the fix made more sense than starting over.
Chapter 03
The diagnostic, and what you are told before any work starts
A repair call starts with a diagnostic, not a guess. One customer described a technician, Don, finding a failed blower motor in about ten minutes and quoting a fair price for the fix on the spot, before anything got taken apart further than it needed to be.
That same customer had gotten a second quote from another company for the same repair. It came in four times higher. Bob's doesn't promise to always be the lower number, but the diagnostic happens first, out loud, before the bill does.
The one year guarantee on the repair itself
Every repair carries Bob's own one year guarantee on the labor and the service call itself, not only on whatever part got replaced. That sits on top of the manufacturer's own warranty on the part, when one applies.
As the company puts it, "We'll provide you with the same quality service at midnight as we'll do at noon." The guarantee doesn't keep office hours either.
Bob's Quality — One year guarantee on every installation and service we perform. Call (920) 731-6744.